Customer Experience

Intern

ShopUp HQ

Full-time

Role overview

^{ShopUp is a leading technology-driven platform designed to empower small businesses. We provide end-to-end services, helping retailers grow their businesses through technology, logistics, and financial services. Join us as an intern and be a part of a team that is shaping the future of business operations for small enterprises!}

Job description

Assist in managing customer inquiries through various channels such as email, phone, and chat. Ensure high-quality, timely, and professional responses to maintain customer satisfaction.

Collaborate with the business operations team to streamline processes and support the smooth execution of daily activities at ShopUp.

Help maintain accurate records, prepare reports, and assist in analyzing operational data to support informed decision-making.

Identify opportunities for improvement within customer service and operational workflows. Provide actionable suggestions to enhance efficiency and service quality.

Assist with general administrative tasks, including scheduling, documentation, and filing, to support the team’s overall productivity and coordination.

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Qualification and experience

Strong written and verbal communication skills.

Ability to manage multiple tasks efficiently and prioritize effectively.

Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint.

Additional information

Gain practical experience in a dynamic and fast-paced startup environment.
Work closely with experienced professionals in customer service and business operations.
Receive an official certificate upon successful completion of the internship.
High-performing interns may be considered for a full-time position after the internship.

Application deadline

March 26, 2025

Apply now