Sales Operation

Retention Executive

ShopUp HQ

Contract

Role overview

ShopUp is looking for a dynamic and passionate Retention Executive to join our Porshi Business Unit. This role focuses on building and maintaining strong relationships with our micro-entrepreneur partners (Porshis), supporting their growth journey, and ensuring a seamless experience through active communication, feedback collection, and system improvements.

Job description

Regularly engage in conversations with Porshis (micro-entrepreneurs) to understand their experiences and gather feedback related to the Porshi Business Unit.

Respond promptly to queries and issues raised by Porshis across various communication channels and forums.

Collaborate closely with Porshis to identify, document, and report app and system-related bugs.

Conduct product preference surveys in partnership with Porshis to better align offerings with their needs.

Execute price point and purchasing power surveys to gain deeper insights into market dynamics and customer affordability.

Communicate ongoing and upcoming promotional campaigns to Porshis to encourage participation and boost sales.

Follow up regularly with Porshis to ensure a healthy balance between sales performance and payment collections.

Lead and contribute to continuous process and application improvement initiatives, enhancing the overall Porshi experience.

Maintain organized documentation of all communication, insights, and feedback gathered from interactions with Porshis.

Write and report authentic, inspiring stories based on real conversations with Porshis, showcasing their progress, impact, and success.

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Qualification and experience

Bachelor’s degree in any relevant field.

Excellent communication and interpersonal skills in both Bangla and English.

Strong problem-solving abilities and a proactive approach to customer support and engagement.

Basic understanding of digital tools and mobile applications.

Ability to multitask and manage time effectively in a fast-paced, dynamic environment.

Prior experience in customer engagement, field research, or community outreach will be considered an added advantage.

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Additional information

Willingness to travel locally and work closely with micro-entrepreneurs in rural and semi-urban areas.
Ability to work flexible hours, including weekends, based on project needs or campaign schedules.
Passionate about empowering small businesses and contributing to grassroots economic development.
Comfortable using smartphones and communication apps (e.g., WhatsApp, Facebook Messenger) for regular engagement.
Familiarity with local market dynamics and cultural context will be a plus.
Strong documentation skills to record field insights and prepare regular reports.
Ability to work both independently and as part of a diverse, cross-functional team.

Application deadline

June 4, 2025

Apply now